Privacy Policy
What This Policy Covers
This policy explains what information Sewer Backup Cleanup Team may collect when someone visits the website or calls the telephone number shown on it. The details depend on what the person shares and on the browser or phone being used.
Information From Callers
A caller may share a name, a phone number, the address of the property and a short description of the sewage damage. The phone system may also record call details such as the date, the time and how long the call lasted. Please do not share passwords, bank details or card numbers on a call.
Information From Visitors
Web servers commonly log the type of browser, the kind of device, the pages opened and the IP address. Most browsers let a person block or clear cookies. Blocking them can change what the website is able to show.
How the Information Is Used
Information is used to answer calls, pass the details of a cleanup to a local restoration company, keep the website running and stop abuse. The company that takes the job receives the contact and property details it needs. Service vendors that run the phones or the hosting may handle some data, and the law can require disclosure in some cases.
Call Recording
A caller may ask at the start of a call whether it is being recorded. Notice and consent rules for recording differ by state. Continuing a call is not a promise that recording is or is not taking place.
Keeping and Reviewing Data
Records are kept as long as business or legal needs call for. Depending on where a person lives, the law may give rights to see, correct or delete personal information. To ask about those rights, call (888) 774-9605, and expect to be asked to confirm identity first.
Children, Questions and Changes
The website and phone number are meant for adults dealing with property damage, not for children. This policy may be updated as technology or the law changes, and the current version is the one posted on the website. Questions can be asked by calling (888) 774-9605.